By Chris Simmons
Previous posts have addressed the principle that emotions – not logic – are the core drivers in any decision. As such, when engaged in a discussion wherein tensions are rising, you can quickly lower stress levels by using these simple forms of nonverbal communication:
(not in priority order)
- Change the angle of your body vis-à-vis your counterpart.
- Shift your stance so your torso is not parallel to his/her upper body (i.e., you’re not “squared off” as in boxing).
- If standing, cross your legs.
- Tilt your head during the discussion.
- Concede space, by either stepping back or leaning back.
- Lessen the frequency and length of eye contact.
- Avoid “barrier” behavior, such as crossed arms or a figure-four sitting position.
- Take a deep breathe and audibly exhale. This gesture gently expresses your frustration while concurrently calming you and those around you.
- Enjoy a “change of scenery” together. Take a short walk or go get something to eat or drink.
In every human interaction, the majority of one’s message is conveyed nonverbally. Thus, rather than telling someone you want to defuse a tense situation, show them. Given our reliance on visual cues, “show, don’t tell” always achieves faster and more effective results.